If your purchase doesn't meet all of your expectations you can return / exchange within 14 days of your receipt of the order. Returns will only be accepted if the returned merchandise is unworn, in original condition with the tags attached. Please email email@example.com if you wish to return your order. Please include your order number and the reason for returning your order.
If you are returning your order due to a change of mind or due to ordering the wrong size, you will be required to pay for postage.
For hygiene purposes, customers must try on items wearing undergarments. We do not accept returns on worn items.
Faulty or Damaged items
When returning a faulty or damaged item, XXM will arrange return postage on your behalf or refund postage costs upon presentation of receipt/s. This is subject to inspection by XXM prior to sending goods back to us. Please get in touch with our team via email at firstname.lastname@example.org and include details of your purchase and the faults (photos are always helpful).