Shipping FAQ

Do you ship outside of Australia?
Yes! We offer both Domestic and International shipping.

How long till my item is dispatched?
Once your order is confirmed, we aim to have your items ready for dispatch ASAP. This is usually within 1 business day.

How long does it take to get my items?
Delivery times vary depending on location. Please note the following time estimates:

  • Domestic: 3 – 7 business days
  • International: 5+ business days

How can I track my order?
After your order has been shipped, you will receive a tracking number via email.

Can I use my work address for delivery?
Of course! However please note the nomination of a business address as your delivery address opens signature authority to any person at that business address. Please be mindful of this when selecting a business address. If your order is shipped to and signed for, on your behalf, at a business address, XXM will not accept responsibility for any parcel that is lost or damaged. 

How much is delivery?
Shipping costs for Domestic and International orders are calculated during checkout on our website.

Anything else?
Please note, Customs and Import duty may apply to orders for delivery outside of Australia and are levied by the destination country. The customer as the recipient of any order shipped outside of Australia will be liable for all import duties, customers and local sales taxes levied by the country you are shipping to. 

If the order is refused, the customer will be responsible for the original delivery charges, any applicable tax and duty charges and the cost of returning the package.